Office of the
Illinois Attorney General
Kwame Raoul

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Provides professional IT support to all staff through the configuration, installation and maintenance of PC’s, laptops, all peripheral hardware and software. Helps troubleshoot user needs, user documents, operating system upgrades and re-installations. Performs network client software installation and upgrades, and maintains PC, peripheral, and software inventory. Diagnoses network, software, hardware and operator problems and recommends or performs minor remedial actions to correct problems or coordinate repairs with external contractual IT vendors. Installs replacement parts, upgrades equipment and orders supplies as needed for new PC and peripheral installations. Maintains data line location records and helps troubleshoot line problems when they occur. Answers user questions from the help desk and provides on-site support to all staff.

MINIMUM QUALIFICATIONS:

1. Requires completion of an Associate’s degree in computer science or related field and one (1) year of experience in technical field, or an equivalent combination of training and experience.
   2. Must possess strong oral and written communication skills, good customer service skills and phone etiquette.
   3. Must possess the physical ability to lift 50 pounds or more.
   4. Attendance is an essential function of this position.
   5. Ability to maintain satisfactory working relationships with other employees and the general public is required.
   6. Experience creating and maintaining accounts using Active Directory and Microsoft Exchange is preferred.

Hours of Work:   8:45 a.m. – 4:45 p.m. (Monday - Friday)